Privacy Policy
Effective Date: January 1, 2013
At Khaadi, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website, mobile applications, and other services (collectively referred to as the “Services”).
Information We Collect
When you use our Services, we may collect personal information that you provide directly and willingly, such as your name, email address, phone number, shipping address, and payment information. By providing your information, you allow us to use/transfer the information shared in the manner provided in this policy.
Usage of Information
We use the above information to process and fulfill your orders, provide customer support, respond to inquiries, improve our products, services and website functionality, personalize your shopping experience, send promotional emails and marketing communications (you may opt out at any time) and to conduct market research and analyze trends.
Usage of Information
We use the above information to process and fulfill your orders, provide customer support, respond to inquiries, improve our products, services and website functionality, personalize your shopping experience, send promotional emails and marketing communications (you may opt out at any time) and to conduct market research and analyze trends.
Information Sharing
We do not transfer your information to third parties in exchange for money and we will not do so. However, we may share your personal information with third parties in the following circumstances:
Service Providers: We may engage trusted third-party companies or individuals to facilitate our Services, such as shipping providers or payment processors. These third parties have limited access to personal information necessary to perform their tasks and are obligated to protect your information.
Legal Requirements: We may disclose personal information if required by law or if that disclosure is necessary to protect our rights under applicable laws or ensure the safety of our users.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Terms and conditions
(“you” or “End User” or “your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.khaadi.com (hereinafter referred to as “Site” or “KHAADI” or “KHAADI Online Store” or “we” or “our”). The Site allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”).
Your use of this website www.khaadi.com, the following TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Weaves Corporation Limited a company incorporated under The relevant laws of Pakistan, having its registered office at 22nd Floor, Sky Tower B, East Wing, Dolmen City, Clifton, Karachi, Pakistan (hereinafter the “Company”) including the sale and supply of any Products on the Site.
If these TERMS AND CONDITIONS conflict with any other document, the TERMS AND CONDITIONS shall prevail for the purposes of usage of the Site. If you do not agree to be bound by these TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For the purposes of these TERMS AND CONDITIONS the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that implies your acceptance.
The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are agreeing to the revised TERMS AND CONDITIONS and Privacy Policy expressed herein.
In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.
Please read these Terms and Conditions carefully. These Terms and Conditions, as modified or amended from time to time, are a binding contract between the Company and you. If you visit, use, or shop at the site (or any future site operated by the Company, you accept these terms and conditions). In addition, when you use any current or future services of the Company or visit or purchase from any business affiliated with the Company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.
If these Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You may opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link provided at the bottom of any of our email correspondences. Please see our Privacy Policy for further details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.
By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm, and for those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.
Sale: Terms & Conditions
Following Terms & Conditions are applicable on Online Sale:
- No monetary refunds will be entertained, all items can be exchanged in case of any defects.
- Delivery charges starting from Rs. 120 are applicable on all orders.
- Customer can place only 2 orders within 24 hours window.
- The minimum order value for delivery is Rs. 1,000. Orders below this value will not be processed.
- Maximum order value for a Cash on Delivery orders is Rs. 49,999. For orders above the limit please use any of our prepaid payment options.
Disclaimer
All content, products, images, logos, designs, videos, newsletters, catalogues availableon this site are owned by Weaves Corporation Limited for use on this site platform only.Any un-authorized use or copy of the same is strictly prohibited.
Exchange
1. For online purchases: You have 30 days from the delivery date of your order. Item(s) to be exchanged at a Khaadi store only where the same category is available. If a Khaadi store is not in your city, you have 7 days from the delivery date of your order. Item(s) cannot be exchanged at The Green Hub.
For in-store purchases: You have 30 days from the purchase date. Item(s) to be exchanged at a Khaadi store where the same category is available. Item(s) purchased at The Green Hub will only be exchanged at the same store.
2. Exchanges are not applicable on sales/promotion items.
3. Items must be in their original condition, with all tags and packaging intact.
4. Exchanges must be made in the same country where the original purchase was made.
5. Exchanges will be offered at the reduced price indicated in the system for sale items originally purchased at full price.
6. Exchanges are not applicable for items categorised as Fragrances, Intimates, Jewelry and Hair Accessories.
7. Cash and credit refunds are not applicable.
Online Order Cancellation
You can cancel your order before it is processed i.e., if you have not confirmed your order within 12 hours of placing it by emailing . A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Exchange Policy will come into effect. Please note that Khaadi reserves the right to cancel orders for various reasons, including but not limited to:
1. If the item(s) you ordered are out of stock at the time of processing.
2. In the event of pricing errors or discrepancies.
3. If payment via credit card is declined by the issuing financial institution.
Frequently Asked Questions
Privacy Policy
Effective Date: January 1, 2013
At Khaadi, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website, mobile applications, and other services (collectively referred to as the “Services”).
Information We Collect
When you use our Services, we may collect personal information that you provide directly and willingly, such as your name, email address, phone number, shipping address, and payment information. By providing your information, you allow us to use/transfer the information shared in the manner provided in this policy.
Usage of Information
We use the above information to process and fulfill your orders, provide customer support, respond to inquiries, improve our products, services and website functionality, personalize your shopping experience, send promotional emails and marketing communications (you may opt out at any time) and to conduct market research and analyze trends.
Usage of Information
We use the above information to process and fulfill your orders, provide customer support, respond to inquiries, improve our products, services and website functionality, personalize your shopping experience, send promotional emails and marketing communications (you may opt out at any time) and to conduct market research and analyze trends.
Information Sharing
We do not transfer your information to third parties in exchange for money and we will not do so. However, we may share your personal information with third parties in the following circumstances:
Service Providers: We may engage trusted third-party companies or individuals to facilitate our Services, such as shipping providers or payment processors. These third parties have limited access to personal information necessary to perform their tasks and are obligated to protect your information.
Legal Requirements: We may disclose personal information if required by law or if that disclosure is necessary to protect our rights under applicable laws or ensure the safety of our users.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Terms and conditions
(“you” or “End User” or “your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down in this Terms and Conditions (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”) and the linked Privacy Policy, before you may use www.khaadi.com (hereinafter referred to as “Site” or “KHAADI” or “KHAADI Online Store” or “we” or “our”). The Site allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”).
Your use of this website www.khaadi.com, the following TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Weaves Corporation Limited a company incorporated under The relevant laws of Pakistan, having its registered office at 22nd Floor, Sky Tower B, East Wing, Dolmen City, Clifton, Karachi, Pakistan (hereinafter the “Company”) including the sale and supply of any Products on the Site.
If these TERMS AND CONDITIONS conflict with any other document, the TERMS AND CONDITIONS shall prevail for the purposes of usage of the Site. If you do not agree to be bound by these TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For the purposes of these TERMS AND CONDITIONS the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that implies your acceptance.
The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are agreeing to the revised TERMS AND CONDITIONS and Privacy Policy expressed herein.
In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.
Please read these Terms and Conditions carefully. These Terms and Conditions, as modified or amended from time to time, are a binding contract between the Company and you. If you visit, use, or shop at the site (or any future site operated by the Company, you accept these terms and conditions). In addition, when you use any current or future services of the Company or visit or purchase from any business affiliated with the Company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.
If these Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You may opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link provided at the bottom of any of our email correspondences. Please see our Privacy Policy for further details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.
By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm, and for those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.
Sale: Terms & Conditions
Following Terms & Conditions are applicable on Online Sale:
- No monetary refunds will be entertained, all items can be exchanged in case of any defects.
- Delivery charges starting from Rs. 120 are applicable on all orders.
- Customer can place only 2 orders within 24 hours window.
- The minimum order value for delivery is Rs. 1,000. Orders below this value will not be processed.
- Maximum order value for a Cash on Delivery orders is Rs. 49,999. For orders above the limit please use any of our prepaid payment options.
Disclaimer
All content, products, images, logos, designs, videos, newsletters, catalogues availableon this site are owned by Weaves Corporation Limited for use on this site platform only.Any un-authorized use or copy of the same is strictly prohibited.
Exchange
1. For online purchases: You have 30 days from the delivery date of your order. Item(s) to be exchanged at a Khaadi store only where the same category is available. If a Khaadi store is not in your city, you have 7 days from the delivery date of your order. Item(s) cannot be exchanged at The Green Hub.
For in-store purchases: You have 30 days from the purchase date. Item(s) to be exchanged at a Khaadi store where the same category is available. Item(s) purchased at The Green Hub will only be exchanged at the same store.
2. Exchanges are not applicable on sales/promotion items.
3. Items must be in their original condition, with all tags and packaging intact.
4. Exchanges must be made in the same country where the original purchase was made.
5. Exchanges will be offered at the reduced price indicated in the system for sale items originally purchased at full price.
6. Exchanges are not applicable for items categorised as Fragrances, Intimates, Jewelry and Hair Accessories.
7. Cash and credit refunds are not applicable.
Online Order Cancellation
You can cancel your order before it is processed i.e., if you have not confirmed your order within 12 hours of placing it by emailing . A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Exchange Policy will come into effect. Please note that Khaadi reserves the right to cancel orders for various reasons, including but not limited to:
1. If the item(s) you ordered are out of stock at the time of processing.
2. In the event of pricing errors or discrepancies.
3. If payment via credit card is declined by the issuing financial institution.
Frequently Asked Questions
